CBR Program aids in Patient Satisfaction at the central hospitals through the new leadership appointed under CBR Program

Afghans usually travel to neighboring countries for treatment purposes. The majority of Afghans traveling to Pakistan and India are due to health problems- the primary reason is said to be low healthcare services delivery to the people. Despite the increased number of private hospitals; people are unsatisfied with the health care provided in these hospitals.
Business Process Simplification in government institutions is one of the primary objectively indicators of the Capacity Building for Results (CBR) Program. The Ministry of Public Health (MoPH) with the commitment on the process simplification has been one of the primarily engaged ministries in the CBR Program.
The Ministry of Public Health engaged in the CBR Program on July 2015, with approval of the program’s Steering Committee; the ministry can recruit 110 individuals under the CBR Program. Besides the recruitment of distinct key personal in various positions under the CBR Program, the ministry has announced vacancies of directorate of 19 hospitals. In the past month, the ministry recruited directors of Ibn Sina Emergency Hospital, Afghan-Japan Hospital and Rabia Balkhi Hospital in various processes.
In the past, the citizens referred to these hospitals for treatment were complaining of low services delivery, while citizens that referred to these hospitals now; are expressing satisfaction about the staff’s way of treatment, facilities and quality of the healthcare services provided by these hospitals.
One of the patients is Karima, 32 with Stomach abnormality. She has visited this hospital several times in the past suffering low health care providing. The last she visits the hospital; she is treated differently and checked by Head of the Hospital. Mrs. Karima made the following statement “I felt like I am in a different hospital. Everything has changed here”.
Though these changes have been recently brought; Amir Badhsha Rahmatzai Mangal, the newly appointed Director of the Ibn Sina Hospital through the CBR Program said that, he is committed to more process simplification, betterment in services delivery and permanent changes. Amir Badsha, the current Director of the Hospital is a graduate of Medical Science of Kabul University with a Master degree from Indonesia in Public Health.
Mr. Mangal calls CBR as the hero program in Afghanistan; stating that, the transparency and professionalism in the CBR Program will result in long-lasting reforms in Afghanistan.
Furthermore, one of the priorities of the CBR Program is providing women with further opportunities in key governmental positions. According to the quotas given by the Afghan government, women should hold 30% of positions in the CBR Program.
Dr. Sediqa Abdullah Adeeb, is recruited as the Director of Rabia Balkhi hospital after successfully passing the CBR Program tests. She is graduated from Kabul Medical University with specialization in Obstetric Gynecology from Estiqlal Hospital. Mrs. Adeeb holds a Master degree in Obstetr